When it does, it writes some information to a file called BlueBox.log, which you'll find in the C:\Windows\Logs\MoSetup folder.ĭouble-click that file to open it in Notepad and then scroll to the bottom and look for the final error code. The program should end at that point rather than beginning the upgrade. When you get to the final screen, click Install. Press Enter after each one.įollow the setup screens just as if you were performing an upgrade. At the command prompt, type the following commands, substituting the drive letter where your installer files are located in place of d. Next, open a Command Prompt window (the easiest way is to press Windows key + R to open the Run dialog box), and then type cmd.exe and press Ctrl+Shift+Enter to run it as an administrator. Open File Explorer (Windows Explorer in Windows 7) and make a note of the drive letter assigned to the external or virtual drive where your Windows installation files are available. To do so, you need to have access to the full Windows installation files, as explained in the previous section. If you'd rather skip that process, you can run Windows Setup using a pair of switches that instruct it to perform a compatibility check and return the results. It's frustrating to get to the end of that process, after an hour or two, to discover that the system has rolled back the update and restored your previous Windows version, without any indication of what the problem is. Run the built in compatibility checker in Windows SetupĪlthough recent feature updates on modern hardware typically install very quickly, some upgrades can take a long time. You might be able to bypass one of these blocks by updating or uninstalling an incompatible program, or you might want to defer that update until the blocking issue is resolved. Incompatibilities with software and hardware can lead Microsoft to impost temporary compatibility blocks for systems with those particular configurations. Known issues are most likely to appear in the first few months after the release of a new feature update. Expand each entry on the left to see the list of known and resolved issues for supported releases of Windows 10.
Use this navigation pane to quickly check for known issues with a specific Windows 10 release.īefore you spend a lot of time trying to upgrade an old PC or install a new feature update, check out the list of known issues at Microsoft's Windows 10 release information dashboard.
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